digital. An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. 14-10-2017 10:40 AM. repairing faults or relieving congested sections), delivered better rentals, improved information sharing (e. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. My service is called Fibre 35, it is not FTTP. I'm furious. An. Edited by. Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. Sync 71288/12440Kbps @ 600m. Technically, You Have Damaged Openreach’s Infrastructure. Ofcom warned BT that it will be expected to fix around 70 per cent of phone and broadband faults within two working days over the course of a year. The majority of network faults, including plenty of major cable breaks, tend to be fixed within. It took over 3 weeks to get the repair done, getting permission for traffic lights, finding the duct was blocked, getting a contractor in to fix the duct etc. All you can do is speak to the BT FTTP team 0800 587 4787. It’s been over two years since Openreach withdrew its own VDSL2 modem as an option from their Fibre-to-the-Cabinet (FTTC) installation service, which many ISPs initially provided to customers before self-installations and all-in-one routers became the norm. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. The exchange is St Annes (Lancsashire)Simply get a pin, unfolded paper clip or a SIM card removal tool and press the reset button on the side of your ONT. Between now and July 1, 2015, engineers must fix 70 per cent of fault repairs within one to two working days of notification — instead of less than two-thirds today. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. And it took us 3 weeks for them to fix our home one because their engineer messed up the setup (literally didn't have internet) and they refused to fix unless we paid £99 for the engineer. 33 compensation if it hasn't been fixed by midnight on Wednesday. My service is called Fibre 35, it is not FTTP. Now I'm struggling with BT and BT Openreach and currently have an on going eight page word document with the many things hey have done wrong and could really do with your advice. Reported to BT who tested it and found a problem on the line. . If the fault is traced to that wiring then you are liable to receive a charge. Reply. Does Openreach have to fix faults? Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand. If they find faults, fix them but advise the ISP there is no fault. Message 1 of 9 (448 Views) Reply. Did the engineer arrive? Your fault ticket has not updated just yet. 8. The broadband industry is waiting impatiently to hear how the government plans to spend the £1. e. 8. If you can prove a fault they have to fix or compansate. Level 4 Clear. My FTTP has been down for 8 days, red LOS light on the ONT. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. 1 Demand - Repair 18. Depending on the kit status lights and reset details. This may be a wifi issue. That's £9. Hence 10 minutes after posting here I got a text from sky. Therefore, anything in this blog from this point on should be read as hypothetical. Hi All Long story short, have recently taken out BB and a phone line (didn't have an active landline as cancelled BT one 2 yrs ago) with Virgin, though through BT's line and exchange as no cable in my area. Telling them you’ve had issues in the past can’t hurt. Long time reader first time poster. Every few days BT calls to say they are still waiting for a response from Openreach and that will call again in a few days. So PN released me. If the answer is ‘yes’ to either of the two Covid-19 exposure questions, the job will be furthered for reappointment bySo, here we are. wrote: Yes account holder. I have no choice. Openreach have identified that we need a new line put in (very possibly because. Keep reporting the fault, there are internal systems within Openreach to escalate faults but they need to keep being reported. Would anticipate its a network issue on fttp lines andBT Openreach not fixing my fault - daft excuses. wrote: Just thought I'd post on this forum as I'm getting increasingly frustrated. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th AugustThese levels are defined by the response times of Openreach engineers to reported faults. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. I have since been informed that sky pay openreach £160 per engineer call out, so its in openreach interest to not fix the problem straight away and to go back as many times as possible, that way they get more call out charges from sky. Hi, Please can someone help. Of course I'd have preferred to stay, why would we firstly join you and then actually renew our contracts. It is covered by "line rental etc" if the fault is unambiguously in the Openreach network system. All I have managed to find out is that it is an underground fault and Openreach have routed the fibre to the wrong place. I have had a nightmare trying to get my broadband and phone services fixed since 17th December 2017 and I have had nothing but mixed messages about the problem. I pushed Sky to contact Openreach for more info as this wasn't good enough, and they then stated that the forecast for the repair to be completed is the 26th of April. But if your service isn't activated until Friday you'll be paid £18. Message 7 of 7. Tonight’s episode of the BBC ’s popular consumer affairs TV show, Watchdog, took BTOpenreach’s “ promises to keep the nation connected ” to task and heavily criticised the group for failing to fix broadband and. 30. dContact Helpdesk Option 1 for orders or information on PSTN faults [email protected] taking that as an example there are only three possibilities: £500K+ is more than openreach would charge and is excessive - not openreach's fault. . Give your provider reasonable time to fix the problem. According to In Your. The problem is that in every case I’ve had to go through very long-winded checks before the TalkTalk people have been willing to send out one of their own engineers, who only have the authority to check the situation inside the customers’ premises. Level 3 Report 13. Openreach Support Email. Try your Broadband out and see what your speed is. Tonight’s episode of the BBC ’s popular consumer affairs TV show, Watchdog, took BTOpenreach’s “ promises to keep the nation connected ” to task and heavily criticised the group for failing to fix broadband and phone problems and for not being directly contactable. Thanks: 5. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. Report a fault to fix a problem. Fix it Staying safe Community Community. Mortgage free July 2023When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. My theory is that Openreach does not want to bothered fixing copper, something that will go away as FTTP arrives. Green. At a guess, back in service by Thursday or Friday. It took us minimum of 1hr on the business one for them to actually agree to fix it (the router died 6 months in). £9. . We all know how annoying even a brief loss of home broadband connectivity can be, particularly during the current COVID-19 crisis, but spare a thought for poor Joseph Chesney who lives in a rural area just outside of Endon (Staffordshire Moorlands), he’s been waiting almost 3 months for Openreach to fix a broken fibre optic line. BT faces strict new measures to speed up Openreach repairs on its aged copper infrastructure from the start of next month, the UK's communications watchdog said today. All you can do is speak to the BT FTTP team 0800 587 4787General Chat Thread, Openreach - how long to fix a fault in General; Originally Posted by elsiegee40 Have you considered contacting one of the newspaper consumer champions?- Openreach state issue between exchange and cabinet or cabinet and property, some confusion over which one this was, appears to be between cabinet and property, underground cabling fault which should be fixed by 20th Aug. Your main socket, due to damage you've caused. Next, plug in your known good phone, and your Router with the Filter. Hence 10 minutes after posting here I got a text from sky. Openreach are taking sky for mugs and its the paying customer that goes without service. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. The OpenReach engineer who came to complete the connection knocked on our door and talked to my wife. Every time they come out they test the line, change the ports and still no speed. e. 13th: An engineer supposedly shows up again and never contacts me. Hi everyone. (committed) Sun 02-Sep-12 08:48:34. May 2, 2023. 00, clear by 23. I will wait to see how long it runs at 150Mb/s before dropping again and definitely prove again an ONT reboot resolves it - don't relish having to explain to Sky. Telling them you’ve had issues in the past can’t hurt. Re: 2 MONTHS and counting to fix an Openreach connection issue. Possible Openreach MK2 fault 3 weeks ago Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight;Run tests to look for a fault and get a fix in less than 5 minutes Book an engineer visit for major faults Restart your router and get a call back if you're still having problemsAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. Update: Open Reach came out yesterday! They dug up the pavement and so far my service has improved. Fix 12-12-2020 1:47 PM. Openreach have called just now and they say they fixed the fault in the 26th. For example, report Tuesday, clear Thursday. To cut a long story short the internal wiring all seemed fine but I noticed that any unconnected additional extension point (e. If you just wanted to vent you've done it without messing up aI placed an order for FTTP back in early September. If you're eligible, you can also contact us to ask for the application form. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. BT Openreach are responsible for the phone line up to – and including. People complain about Openreach majority of the time when in actual fact, its the service provider who has messed up. There are now no clean pairs available and there are repetitive call-outs to fix problems. Change your wireless channel - TalkTalk Help & Support Karl. . Each telephone call ends the same. Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. 3. Simply use your mobile phone to send one of the following text messages to the numbers provided: Landline issues: text PHONE to 61998. . It's their responsibility to do anything necessary to fix the problem. 59 next day, seven days a week, including Public and Bank Holiday. mine) with the neighbour’s line and then ran for the hills. By phone 0808 1002440. Report after 13. Ah I see, thanks. Thank you so much Karl!About 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. It seems we are still waiting for Openreach to get round to doing our line some 5 and a half weeks later. Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and. There's an incentive for Openreach not to find faults. Hi all, Having moved into a new home on the 11th of September, the house had numours phone ports dotted around, I went for BT. Openreach seem to have broken my phone line. Openreach Repair Telephone Faults Cost Example: Updated 01/04/13. Level 1. The key drivers of repair demand and Openreach repair service levels are as follows: – Fault Rates . As h1xy said, if a nearby pole was hit by lightning and that’s when your internet went off, the most likely fault is a blown nte/hub. chris6273. Re: Fibre cable connector broken by builders - BT think they can fix remotely. Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. even though there have been significant and long lasting impacts on Openreach and. Edited by. I have recently had a week without phone service which was eventually rectified by Openreach repairing the wiring on the telephone pole. Message 3 of 13. A what3words address is being provided in almost half of all calls and a quarter of chats reporting damage to Openreach. Checked local council website they have no application for any road works Tobe carried out on the road upto 23rd March. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. (no dial tone) and Sky sent Openreach out to fix it. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until. Fix times. Priority fault repair. Turn the Openreach fibre modem's power off, then back on and wait 5 minutes for the Openreach fibre modem to attempt to reconnect. . Landline and fixed [or home] broadband providers offer a priority fault repair service for customers. I'm sorry for the problems you're experiencing with your service. I'm sorry for the problems you're experiencing with your service. Each telephone call ends the same. We still see far too many complaints from customers who are forced to pay for work that isn’t strictly. Can anyone at Plusnet confirm that Openreach have got a "job card" to repair our line and when it's likely to be done. Registered: 15-04-2016. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. Coincidentally, on 17th July another Openreach engineer fixed a neighbour’s line fault and the cynical amongst us might suspect that the engineer just swapped a good line (i. i do rely on a landline as im 69 in fraile heatlth since my husband died in febuary. . Let me know how itOpenreach engineer came out. there is no connection. | Read 20,961-20,974 Reviews out of 20,974Openreach’s limited public briefing states, “This PoC is to test changes to the current Network Adjustment process where it is identified that duct overlay is more efficient and cost effective than undertaking repair on spine duct” (Ofcom doesn’t currently require them to implement this, but they are using the PoC to assess its viability following feedback from. Visit Charge £130 Standard. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in theHi. jpg 396 KB. 2kWp system, SE facing, >1% shading, installed March 2019. Openreach looks after 192 million kilometres of network cable, 110,000 green cabinets, and 4. I am having problems working out where Openreach responsibility lies for a phone line. Morning everyone, I've been struggling with my TalkTalk service for a while, A couple of Openreach engineers have visited and advised that I need a new overhead cable but they both said it is a tricky job as we live on a main road. Yes PN did told me in fault team that BTw has resetted my line vis remotely DLM reset as part of the trial and this is why they did for. . They haven't done anything. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. IMG_20231001_161959. FTTC (Fibre To The Cabinet) most likely which means the connection from the- Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. That isn't surprising: you're not theirwrote: Lol just had a text from sky saying problem has now been fixed. So if a fault is reported to us on a Tuesday, we must fix it by the end. Fixed! Go to the fix. No one called. Available 24/7. Internet Matters; My Account; Mail; Login NEED SOME HELP? We’re here 24/7. You then say you have 36MbpsDo you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). Click herefor guidance and useful information for the Openreach Order and Fault Trackers, as well as the Terms and Conditions associated with their use. Landline and fixed [or home] broadband providers offer a priority fault repair service for customers who depend on their telephone or broadband connection because of their disability and have an urgent need for a repair. Level 4 is the highest level of care available and means Openreach will aim to fix any line fault within a 6-hour period on each requested phone line, regardless of weekends, bank holidays or working hours. That. Openreach is working to restore internet to homes in Torquay after a BMW crashed into a broadband box. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. gin123 Posts: 4 Newbie. i have been waiting a long time for help . Your hub is connected to the ONT and traffic is flowing between the two. Are you seeing slow speeds over WiFi ? Thanks Karl. TelephoneFaults. There was always a phone line to the property but itFY8 Lytham is the next town, mine is LCSTA St Anne's (according to Samknows) , not sure they're the same? "Good" to know it's not just meHi. It's not. The wiring you install will be pivotal to their experience. Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. The fibre cabinet is approx 400 metres fro. Not Available. When BT came to fix a fault on the wire to the non master socket, I settled for a modern master socket which BT installed where the junction box was, and a length of cable which I installed to replace the faulty one. Or you can call Crimestoppers on 0800 555 111. The Citizens Advice agency has described the broadband market’s current compensation system as being “ deeply unfair ” after it revealed that Openreach ( BT) had failed to complete over 20% of repairs (364,000) and 6% (281,000) of installations on time between April to September 2016. He will mark up for the maintenance dig. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. Mobile costs may vary. I got myself connected to TalkTalk fibre on 15 Aug. Openreach won’t fix our fault. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. If they find faults, they have to pay for the repairs. Cost of Parts £--- Unknown Until Fault Fixed! Hourly Rate £104 up to and including any part of any hour. [ link to this post] Hi, BT Openreach were doing work a couple of doors up from me. Openreach will attempt to fix the fault by working in the network. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. In response to some of the points raised, first, speeds of FTTC are measured from the DSLAM, so 80/20 overa Km of distance is NEVER going to be 80/20, physics prevents it, however, your speeds actually sound pretty good for the distance, drop outs, doesn’t sound like line fault if your speed is constant, so perhaps a router issue, possibly requiring a. I have had a weird line fault for the last week, which results in my having no (FTTC) dsl light on my openreach modem and an intermittent/no dialOpenreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. I've had a 'throttled' broadband service for 2 months now. e. There may be a connection problem - check your Hub. The engineer said he's going to have. First contact your Service Provider. FTTC (Fibre To The Cabinet) most likely which means the connection from the - Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. Raised ticket on Sunday and was told it was an earth fault and Openreach should resolve this by Thursday 7th. No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etc They also have pressure monitoring systems to detect possible E side cables failing . First, TalkTalk don't throttle, so whatever your issue is, it isn't that. Your booking reference number, your IMEI or your mobile number. Either your hub isn’t connected to the ONT or there’s a fault with the FTTP service. Follow our simple step-by-step instructions to get your problem sorted. Nothing happened until 11th when BT simply closed. Hi, No the engineer did not show up. Delayed repair following a total loss of service 2. Give your provider reasonable time to fix the problem. I chased up with BT a few days later and they said another team was due to fix it but they couldn't say when. time they may be waiting for an installation or repair. My connection to my Sony smart TV is on wifi. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. Post 2 of 2. sicomplaints@openreach. You should do a speed test and a ping test, try CMD and ping 8. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. The ISP did give me a refund of a month's subs over how long it was taking, even though it wasn't their fault. The following information is a guide for connecting the Openreach network to your home wiring. Hope you're back up and running soon. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. Speed dropped to 48Mbps. Jan. How long should it take to fix a fault? There are different guarantees depending on your broadband service level. . The customers service has been restored 2 days ago via a temp solution, using a nearby electric pole. The fibre cabinet is approx 400 metres fro. PN have just passed this back to Openreach as the PN op confirmed that the line quality was very poor. 2. FTTC (Fibre To The Cabinet) most likely which means the connection from theOn 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. Once it’s installed and breaks they won’t fix it for an indeterminate number of days, changing the. I appreciate that PN are entirely in the hands of OR onUpdate-- Open Reach engineer was scheduled to come out today 8am-1pm but has yet to turn up. Follow our simple step-by-step instructions to get your problem sorted. Yes I know we are customers here but sky also monitor the postings. moving a line to a new DSLAM port) on Fi. I have offered to send a photo of the broken cable. Hi Openreach came out but did not visit the premises. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. Clear by 23. 8 r-500 that's Google's DNS. They can also contact us to help them fix the issue. Openreach response to service-related questions in Ofcom’s consultation documents 7 NON-CONFIDENTIAL VERSION 1. Sky have told me that there is no info. However they told me that there was still a fault with the junction box on the top of the pole which needs to be replaced in order for the fix to be permanent. . I'll ask our network teams to chase them for an update. And it took us 3 weeks for them to fix our home one because their engineer messed up the setup (literally didn't have internet) and they refused to fix unless we paid £99 for the engineer. So sorry its from 10th February not working not. Bank Holidays) Engineer Visit Hours (Basic care): Mon-Fri, 08:00-18:00 (exc. Openreach, which is effectively responsible for maintaining BT ’s. openreach fault tracker; openreach fault trackerreptile and amphibian merit badge powerpoint. There’s no need to call. DebbieThanks Gandalf for taking a personal interest and I look forward to your update on the 28th. which should fix banding problems and some other issues with DLM profiles; assuming of course that the original underlying problem has been resolved first. Safety First We’re here to help When to get in touch Broadband not working? Please contact the company that sends you your bill. endobj 7:43. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. Crime and scams. we'll pay you £9. Mobile costs may vary. wrote: wrote: that's one of the questions I asked Openreach and they refused to answer, so thanks very much. OK, your post is a wee bit confusing. This was at 11. I would second that. He denied. Contractors come dig the hole, an engineer comes and remakes the joint. Thanks for getting back to me I've booked the engineer visit and I've updated the ticket 220635700 with the appointment details. When you order a fibre service for the first time, Openreach assigns a port to you. We'll charge you if the Openreach engineer was unable to find a fault with your service or the fault was found to be related to a condition in your property or garden. The red LOS ( loss of signal ) basically means that there is no light being received, so no optical signal , this could be either a fault , or the service has never worked, if you had previous seen the green PON light lit , then that suggests a fault has developed , rather than the. Can someone give an estimate as to how it takes openreach to fix a jumpering issue at the exchange. wrote: Lol just had a text from sky saying problem has now been fixed. this problem only occured when i had his stairlift removed. 365 days a year. I guess as we are upgradinghow long to cook gammon steak on george foreman grill; how to unlock travelpro luggage; crimea water crisis 2022; 248 tupperware road hemingway, sc 29554;. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. Photograph: Joe Doylem/AlamyBefore you call up Sky to get Openreach to replace the ONT (fairly sure this is it), try replacing the Cat5e/6 fly lead between the ONT and the router with a fresh new lead. ago. Off. Finally 2 weeks after moved in I could work from home. 12th: I call the care, go through multiple levels. What work exactly is yet to be done, and what is the estimated finish date? Has this work actually been escalated? I see no Open. | Read 21,301-21,302 Reviews out of 21,302 Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. Whilst a fault on dark fibre could take days to discover and repair, Openreach will guarantee an industry-leading five hour repair time on OSA Filter. 4th of November. It’s worth checking with them that they’ve finished installing the Openreach equipment, and that nothing’s missing or damaged. They have known about the issue for 3 weeks and have no idea when it will actually get don. The target for service maintenance level 2 is for us to fix a fault by 23:59 the working day after a communications provider reports it to us (Monday to Saturday, not including public and bank holidays). You can get an application form by calling: 0800 800 150, free of charge, 24 hours a day. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. For example, in the face of rising fault levels for WLA services, Openreach has been delivering record levels of fault clears during 2020/21 with 18%. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. i checked all. This charge is for the call out and not to reinstate your own wiring. The same day as I posted above. 72 hours later I get a call from the engineer. Restart your Openreach modem to fix connection problems. 6 Appended to Volume 7 of the WFTMR. Any faults related to your main phone. The fault has now been reported and an engineer visit is 8n place for next Tuesday. When you order a fibre service for the first time, Openreach assigns a port to you. you back about a sales enquiry. He told her that there was a utility strike on our line, somewhere in the footpath opposite our house. He will mark up for the maintenance dig. My connection to my Sony smart TV is on wifi. #1. co. If connector has been damage you may well be charged for the repair. PORT1-PORT4. Openreach Application Support Service Desk Escalation Contacts Level Name Telephone EmailFirst System 0800 085 1287 openreach. Coincidentally, on 17th July another Openreach engineer fixed a neighbour’s line fault and the cynical amongst us might suspect that the engineer just swapped a good line (i. 95 per month per line; fault response within 6 hours; £5. They located a fault out to the line and went directly to this. Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. I am now on my 6th or 7th Openreach engineer as none of them can fix the issue. FTTC (Fibre To The Cabinet) most likely which means the connection from the On 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. Ask to remain there, remove any other electrical equipment from nearby the router and we test and monitor the connection. Well time has told already - My broadband speed is now dropping away and the crackle is back. Message 13 of 13. Appointments are available between 7am-6pm Monday to Saturday. The services run 8am to 9pm from Monday to Friday and 8am to 8pm on weekends and bank holidays. So long story short, BT disconnected the house I moved put of, then reconnected it. The red LOS ( loss of signal ) basically means that there is no light being received, so no optical signal , this could be either a fault , or the service has never worked, if you had previous seen the green PON light lit , then that suggests a fault has developed , rather than the. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to say. Bank Holidays) Having trouble with broadband or phone in your new-build home? Here are some things you can try. | Read 21,301-21,302 Reviews out of 21,302Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. How to deal with poor workmanship. . (committed) Sun 02-Sep-12 08:48:34. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. If you're eligible, you can also contact us to ask for the application form. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. On 13th Nov a car crashed into the telegraph pole outside ourA competitive tender process has resulted in Openreach choosing the monitoring and analytics firm EXFO to supply optical test heads and test access switching, as well as monitoring, to help support the rollout of their 1Gbps capable Fibre-to-the-Premises broadband ISP network across the UK. 15 per missed. Some ISPs weren’t particularly pleased. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until it's fixed. Are you seeing slow speeds over WiFi ? Thanks Karl. BT engineer has installed everything on my side, but I have been waiting for Openreach to "fix a fault in their distribution network" for one month now - with no end in sight!! I call multiple times per week to get an update on the order, and each. Every few days BT calls to say they are still waiting for a response from Openreach and that will call again in a few days. Openreach fix times v British Gas.